Question 1

I can't receive an order

Answer

Please send an SMS to 347-470-0754 letting us know your issue. Please include your courier ID located at the top of the courier app

Question 2

I am not receiving orders

Answer

Please send an SMS to 347-470-0754 letting us know your issue. Please include your courier ID located at the top of the courier app.

Question 3

I forgot my password

Answer

Gesture allows a number of different ways to recover username or password. You can do this either using email or phone number. If you still require additional assistance please reach out to courier services at couriers@yourgesture.com

Question 4

I can't sign in to my account

Answer

Please ensure you that you have inputted the correct information. If you are still experiencing issues please send an SMS to 347-470-0754 letting us know your issue. Please include your courier ID.

Question 5

How does Gesture work?

Answer

Gesture is an application for IOS and Android devices that allows you to instantly send tangible thoughtful gifts to anyone in New York City. You are expected to deliver gifts within 30 minutes, from the time the order is received. All transactions are a flat fee.

Question 6

How do I create a Gesture account?

Answer

Simply go to to yourgesture.com and click the “Become a G-Runner" button, which will then ask you for your name, phone, email and some of your experience. Once you submit your information, someone from our courier operations team will get back to you as soon as possible.

Question 7

Can I become a G-Runner as a minor?

Answer

In order to be a G-Runner you have to be 21 years of age.

Question 8

Error adding a payment method/bank account

Answer

You are required to enter your banking information onto the Stripe Connect payment platform upon iniital sign up to be a courier. If you still encounter an error please email couriersupport@yourgesture.com. Someone will get back to you within 24 hour hours.

Question 9

My phone or email is already in use

Answer

Please send an SMS to 347-470-0754 letting us know your issue. Please include your courier ID.

Question 10

I'm not receiving mobile verification texts

Answer

Please send an SMS to 347-470-0754 letting us know your issue. Please include your courier ID.

Question 11

Updating account settings

Answer

To update or make a change in your bank account, phone number or email, simply go to the settings page on the Gesture Courier App, you will then be able to edit all of your information.

Question 12

I can't update my mobile or email

Answer

Please send an SMS to 347-470-0754 letting us know your issue. Please include your courier ID.

Question 13

Am I rated as a courier

Answer

Currently the user does not have the ability to rate you as a courier. However, we do have internal systems that measure performance, such as speed, accuracy and diligence. This can and will have a direct impact on your ability to deliver on the Gesture platform. We will be implementing a new rating system soon.

Courier Help

I can't receive an order

I am not receiving orders

I forgot my password

I can't sign in to my account

How does Gesture work?

How do I create a Gesture account?

Can I become a G-Runner as a minor?

Error adding a payment method/bank account

My phone or email is already in use

I'm not receiving mobile verification texts

Updating account settings

I can't update my mobile or email

Am I rated as a courier