FAQs

Where do we get our products from?


We do a lot of the work by pre-selecting the Gestures for you. We use multiple vendors around the city, such as your local Trader Joes, local wine and liquor stores, authentic bodegas and delis, and other flower shops to provide the best quality products for your chosen price point.




How much does our service cost? Does the price change?


With Gesture, there are no hidden costs, or "starting at" prices. You will never be charged an extra fee for our on-demand delivery or scheduled delivery options!




How long does it take for our products to be delivered?


If you select "on-demand", Gesture strives to deliver in as fast as one hour (during our hours of operation), or on your scheduled delivery day and time. Your app will update you once your G-Runner picks up the Gesture and once it is delivered!




Where does Gesture currently deliver?


Gesture currently delivers in multiple cities across the United States. For a list of cities, please visit www.yourgesture.com/cities . We're adding more areas to our delivery zones often! Don't worry; we will be delivering in your area very soon. Please feel free to drop us a note as to where you would like to see Gesture at info@yourgesture.com .




What is Gesture?


Gesture is an application for IOS, Android, and desktop devices that allows you to send Gestures to anyone in our current 33 markets. They are all delivered on-demand, or you can schedule a delivery for a specific date/time range. You can choose various individual Gestures (wine flowers, chocolates, cupcakes), bundled Gestures, Birthday Gestures, or an Aid Gesture.




How do I use the Gesture App?


It is quick and simple! Download the Gesture app from the app store. Then, open the Gesture App by tapping on the Gesture icon within your smartphone. Tap which “Gesture” you wish to send. Make your choice, submit your order on-demand, and Gesture will be delivered same day!




How do I apply a coupon code?


After selecting which gift you wish to send, you will be taken to a screen to choose your payment method to finalize your order. Below the payment selection, you will see the words “COUPON CODE” with a text box where you can enter your code.




What happens after I place my order?


Once you place your order, the nearest courier to your recipient’s address will be notified and immediately be sent to pick up and deliver your order.




How can I update my phone number?


To update or make a change in your phone number, go to the Gesture App's settings page, there you will be able to edit your phone number.




How can I update my payment method?


To update or make a change in your credit or debit card information, simply go to the Gesture App's settings page, and once there, you can edit your payment information. For iPhone users, if you have previously attached your Apple Pay, you can click “open wallet” to adjust your payment method.




How do I change my email?


To update your email address for Android: Tap on “Account” situated on the lower right-hand corner of the app Click “Email Address” section. Click “Change” located on the right-hand side of the email section Tap the area below “New Email” to change your email address Input your Gesture app password, click “Change” *Note: You will need to delete your previous email address first, then replace it with your new email address To update your email address for iPhone: Tap on “Account” situated on the lower right-hand corner of the app Click “Email Address” section Erase current email address and replace with new one Enter Gesture login password Click Save




What other fees will I be charged after I purchase a gift?


Depending on your Gesture choice, your card will be preauthorized to ensure that you have enough to tip your courier, however, if you don’t wish to tip, you will only be charged for what your Gesture costs.




When will my credit card be charged?


Your credit or debit card will be immediately charged once you submit your order through the Gesture App. The total amount, including the tip, is processed within 2-3 business days.




How do I contact a G-Runner (aka courier)?


Currently, there is no way to contact a courier through our application. However, if you have an issue or problem, please do not hesitate to contact gesture customer service at support@yourgesture.com. For urgent matters, please feel free to reach out to us through the Gesture Facebook page using messenger https://www.facebook.com/sendagesture. Please include the email your account is associated with.




How can I split the cost of my gift with someone?


Currently, there is no option available to split the cost of the gift using our application. If this is a feature you would like to see on the app, please leave a note at info@yourgesture.com.




My order was not delivered?/I have an issue with my order:


If your order has not been delivered or there is any other issue that arises, please contact us at support@yourgesture.com. Or please feel free to reach out to us through the Gesture Facebook page using messenger https://www.facebook.com/sendagesture. Please include the email your account is associated with.




Random comments, thoughts, concerns? Let us know!


Please email us at support@yourgesture.com.




How do I change a recipient’s location?


Currently, there is no option to change a recipient’s location after placing an order. If you need to get an update to your G-Runner, please contact us at support@yourgesture.com. Or please feel free to reach out to us through the Gesture Facebook page using messenger https://www.facebook.com/sendagesture. Please include the email your account is associated with. We will try our best to adjust; however, we cannot guarantee specific outcomes.




How can I cancel my order?


You can cancel your order only if the courier has not picked up the gift item, and the order is not yet out for delivery. If you still want to cancel after the order is sent out for delivery, please reach out to support@yourgesture.com, and we will do our best to service your request as soon as possible. Please understand you will be charged the full price of the order if canceling after the order is already out for delivery. Please see our terms of service for additional information.




What happens if the recipient isn't home for the delivery?


If your Gesture is non-alcoholic, our GRunners will leave it outside of the door unless instructed otherwise in the delivery notes. Please note that for alcohol products, we are not legally allowed to leave it unattended. You will be subject to a $15 re-delivery fee. Please contact support@yourgesture.com for any questions regarding this matter.




Can I tip my G-Runner on the App?


You may tip your courier after the order is completed. Your courier keeps 100% of the gratuity. If you are satisfied with your experience, please let your Gesture-ing continue to your G-Runner




My recipient got the wrong order. What do I do?


If you feel that the recipient received the incorrect product selected for that category, please contact support@yourgesture.com. Or please feel free to reach out to us through the Gesture Facebook page using messenger https://www.facebook.com/sendagesture. Please include the email your account is associated with.




Why was my order cancelled?


Gesture will make every attempt to connect/match your order with one of our G-Runners; however, there are times that we are unable to find a courier to deliver your order. If this happens, we will gladly refund your money, or you will not be charged. Someone on our team will be in touch with you if this occurs.




Where is my order history?


You can see all of your previous Gesture orders by clicking “orders” at the bottom of the app.




Is my payment info secure?


We use Stripe to process our payments and store payment information. Please visit Stripe at https://stripe.com/us/customer.




I forgot my username or password or both. What now?


Gesture allows a couple of different ways for you to recover your username or password, and you can do this either using your email address or phone number associated with your account. If you still require additional assistance, please reach out to support@yourgesture.com




I'm not receiving receipts or emails.


Please double check your email to ensure it is correct. If you have taken this step, please ensure that you did not unsubscribe from our emails. If you are still experiencing issues, please send an email to support@yourgesture.com. We will do our best to get back to you as soon as possible.




How do I delete my Gesture account


Please send an email to support@yourgesture.com with "Delete my Account" in the subject. Please include your name, email, and phone number associated with your account. We will first process your request. Then, we will send you a confirmation email seven days after the day of your request.




I can't find what I am looking for. What should I do?


We apologize for not being able to assist you with your concern. Please reach out to support@yourgesture.com. A Gesture team member will be in touch with you as soon as possible.




Can I change my product after the order is placed?


You are welcome to email us at support@yourgesture.com, and we will do our best to reach out to the G-Runner assigned to your order. However, there are no guarantees we will be able to accommodate a change once the order is placed, and there also may be a price adjustment.




Do you offer client and/or employee gifting for companies or individuals?


Yes! We can work with you on a case-by-case basis to come up with what you’re looking to achieve . Please email us at info@yourgesture.com for more information.




What are our hours of operations?


Our hours of operation are from 10am - 7pm local time.

Gestures sent outside of your timezone, still fitting in the recipient's local time of operating hours will still be sent.





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